Optics Souq is committed to compliance with Privacy regulations. Privacy regulations outline the best practice principles, which set the minimum standards for how private sector businesses should handle your personal information.

The Optics Souq Privacy Policy has been prepared for you as part of our commitment to maintaining excellent customer service, and provides you with important information on your privacy rights.

All information recorded by Optics Souq will be kept completely confidential at all times, and will only be used in the following ways:

To process purchase transactions: we may exchange relevant information with nominated financial institutions in order to process purchase transactions on your behalf

To communicate with you in connection with purchase transactions: we will use your personal information to contact you if there is any problem with any order for goods that you make with Optics Souq

Defaulted payment or monies owed: in the event that there is defaulted payment or monies owed by an individual, we may notify or exchange relevant personal information with credit agencies and/or our collection agency

If required by law: If Optics Souq is served with a legally enforceable court order, we are required to make personal information available to law enforcement or regulatory agencies

Marketing: We will not disclose your personal details to any other organization for marketing purposes. We may use details from your Customer Record to better understand your needs and to advise you of new products, services or promotions that we believe will be of interest to you.

When you call or email Optics Souq we may monitor your telephone conversation for staff training and service quality control procedures.

You may also provide us information through your use of certain functionalities we make available to you through the Platform such as chats with support representatives, uploading your picture through use of our “Try on” feature, or when you otherwise communicate with us regarding our Platform. In addition, our mobile applications may include a “Lens Scanner” feature which allows our Users to scan their prescription glasses in order to extract their optical parameters, and to receive their prescription (as such was extracted) which may include sphere (power), cylinder (astigmatism), and axis, and also to determine the distance between pupils (in millimeters rounded to 0.5mm) (“PD”) by analyzing our Users’ uploaded picture. In such process we will receive your extracted eye glasses prescription parameters, which we will use to provide you with our services.

If you have any questions about the personal information we hold about you, and how that information is used, please contact us


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