OpticsSouq offers our customers a world class customer service experience that is easy and hassle-free. All of our designer eyewear, prescription eyeglasses and contact lenses have full refund or exchange policies.
Estimated Delivery time
Designer Frames and Non-Prescription Sunglasses
|
Type |
Price |
Processing Time** |
Shipping Time |
In-Stock (Fast Shipping) |
Standard Shipping |
Free |
1-2 Working Days |
1-2 Working Days |
Not In-Stock |
Standard Shipping |
Free |
5-11 Working Days |
1-2 Working Days |
Designer Frames and Prescription Sunglasses
|
Type |
Price |
Processing Time |
Shipping Time |
In-Stock (Fast Shipping) |
Standard Shipping |
Free |
3-5 Working Days |
1-2 Working Days |
Not In-Stock |
Standard Shipping |
Free |
6-14 Working Days |
1-2 Working Days |
100-Day
Returns Policy
We provide a high level of after sales service, which includes a guaranteed Return Policy. Please be aware that all eyewear must be unused and in original packaging for:
To cover all scenarios, we offer our own exclusive 12-Months warranty against all manufacturers' defects without exception.
Returns Policy
RETURN any product(s) from OpticsSouq within 100 days of receiving your order:
100% Return Policy
If for any reason you are not fully satisfied with your order, we gladly offer a 100 days Refund Policy, starting the day you receive your order. Please note that the following rules must apply for the product(s) that you would like to Return:
1. The product(s) MUST be returned unused, with all the original packaging and with all the authenticity tags and manufacturer seals still attached.
2. If you have purchased contact lenses, the lenses boxes must be unopened and in original condition.
3. All returns are inspected on arrival and a full refund will NOT be issued if the product(s) are not in new and original condition.
4. The shipping charges of your original order are non-refundable.
4. SPECIAL Contact Lenses Note: In the event that you receive defective contact lenses, please do not throw them away. Many manufacturers require the original defective lenses for a full return. If the lenses manufacturer agrees that the lenses are indeed defective, then we are able to issue a full refund.
5. Kindly note that your 100-days exchange is only applicable 100 days after your item has been shipped. Since we handle returns on a case-by-case basis, we only allow for a maximum of one exchange per product.
6. Please note: once you apply for the 100-Day Refund Policy, you will be liable for all costs (including posting, packaging and delivery) until the returned goods are received by OpticsSouq
Exchanges Policy
EXCHANGE any product(s) from OpticsSouq within 100 days of receiving your order:
100% Exchange Guarantee
If for any reason you are not fully satisfied with your order, we gladly offer a 100 days Exchange, starting the day you receive your order. Please note that the following rules must apply for the product(s) that you would like to Exchange:
1. The product(s) MUST be returned unused, with all the original packaging and with all the authenticity tags and manufacturer seals still attached.
2. If you have purchased contact lenses, the lenses boxes must be unopened and in original condition.
3. All returns are inspected on arrival and exchanges will NOT be issued if the product(s) are not in new and original condition.
4. When we re-ship an exchanged product(s), the cost of re-shipping is an additional fee to be paid by the customer.
5. The shipping charges of your original order are non-refundable.